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  • FAQ

    Please look for the answer to your question below before submitting a support ticket.

    ?Q: When should I create a support ticket?

    A: This support desk is to help you with any technical issues that you may be having with this websites or one of the products contained herein. Examples might be a dead link or a video not working.

    This help desk is not meant to be used for coaching or assistance in building your internet business.

    If you feel that this website or product is not functioning properly then please report the problem by submitting a ticket below.

    ?Q: When can I expect a response?

    A: Please note, when you make a help desk ticket, it may take up to 2 business days to get a reply back in normal circumstances. You may not get a reply on the weekend.

    Please also note that a few times throughout the year we do large promotions that can bring in as many as 15,000 new customers in less than 1 week. In those cases, even though we staff the department with additional helpers, the increase in support tickets creates a back log that may take as much as 3 – 7 business days to get back to you.

    While we still try to get back to you same day, please understand that there are certain circumstances that may create a back log. Some tickets are beyond the scope of expertise of the General Help Desk Staff and may require the involvement of a specialist or programmer. If this is the case, they will respond to you to let you know that they have passed your information to a programmer and you should expect an answer in another 2 business days or less or you may get a reply directly from that programmer.

    Also, any ticket you submit will be replied to. It is impossible for a ticket to go unanswered. Please do not post a duplicate ticket for the same reason. This will only have 2 people working on your ticket at 2 different times and can actually create a delay in response to you.

    If you have a delay in your response time out side of the times posted, you can email Support@HigherLevelStrategies.com

    Finally, when creating a support ticket, please be as detailed as possible. Give the product, website, date and time you purchased, the price you paid, your receipt number, how you paid, along with a complete description of your problem. Feel free to include any screen shots or video you made to show the problem. We look forward to helping you with your problem.

    ?Q: I can’t log in.

    A: That’s a tricky one… you see if you couldn’t log in then you couldn’t be reading this. LOL – Log in details are case sensitive so be sure your caps lock is not on. You created your log in and password when you signed up for the site. Check your e-mails for a confirmation of your log in details. If you have forgotten your password you can request it from the log in page.

    ?Q: Video won’t play / load

    A: The videos are server based at Amazon S3 and stream at 512kbps. We use the latest in Cloudfront technology to ensure the best streaming possible, this means playback speed and loading time will depend mostly on your internet connection. If the video is buffering or taking time to catch up press the pause button and allow the file to load completely before playing again. Patience is a virtue.

    ?Q: I can’t see my tutorial modules.

    A: The modules are located on the tutorials page. Only full access members can view the step by step tutorial module videos. You can upgrade to a full access membership from within the website or if you have already paid for this access then you may contact our support staff by submitting a ticket.

    ?Q: How do I cancel my Bonus Factory membership?

    A: We hate to see you go. You can follow the steps below for a refund or if you wish to cancel your free account please submit ticket to support. If you wish to be removed from our mailing list, simply click the unsubscribe link at the bottom of any email we’ve sent you.

    ?Q: I want a refund for my purchase.

    A: KEEP IN MIND – Requesting a refund VOID’s your legal permission to use any files downloaded from the Bonus Factory for your website in any way! This includes squeeze pages, email templates, brandable reports, and any other material supplied by your paid membership to any products. If you have used any of these files you must remove them from your websites and/or digital software before requesting a refund. Think about it; You cannot get a refund for a car you purchased, then continue to drive the car around after getting your money back.

    You can submit a refund request within 60days of your initial purchase. Please submit your request to support@HigherLevelStrategies.com and include your payment transaction ID.

    ?Q: How do I get one on one help / coaching for my internet business?

    A: Perhaps you should consider custom tailored VIP coaching. Having an experienced professional marketer help you build your business is the fastest way to help reach your goals. Whether you are just starting out or already earning some profits online, our expert staff can help you take it to a higher level!

    1-on1 VIP coaching is custom tailored to suit your exact needs and learning style. Obviously this type of elite training is not free, but custom training packages can start as low as $1,000. If you are truly serious about building an online business and you’re ready to invest in making it happen, we invite you to apply today at: higherlevelstrategies.com.